How to Check Your Rip Van Order Status

How can I check my order status?

You can check your Rip Van order status in two ways. The fastest way is to ask Romeo, our virtual assistant — open the chat widget on ripvan.com and say “Track my order.” Romeo will look up your order instantly. Alternatively, check your order confirmation email for a direct tracking link.

To check your order status via Romeo, you’ll need your order number (it looks like #115636 and was in your confirmation email) and the email address you used at checkout.

What does each order status mean?

Processing: Your Rip Van order has been received and is being prepared for shipment. Orders are typically sent to our fulfillment center within 1 hour of being placed.

Shipped: Your order is on its way. You’ll have a tracking number and a link to follow your package in real time.

Delivered: The carrier has confirmed your package was delivered to the address on file.

Delayed: Your package is taking longer than expected in transit. This is usually a carrier issue, not something on our end.

My tracking says “delivered” but I didn’t receive my package

Sometimes carriers scan “delivered” a day or two early. We recommend waiting 48 hours after the delivery scan and checking with neighbors, building staff, and any safe-drop spots around your delivery location.

If your package is still missing after 48 hours, contact us and we’ll send you a free replacement or a full refund — your choice. Our operations team handles the carrier claim on our side. You don’t need to file anything with the carrier yourself.