How to Contact Rip Van Support

How do I contact Rip Van customer support?

The fastest way to get help is through Romeo, our virtual assistant. Open the chat widget on ripvan.com and describe what you need. Romeo can look up your order, answer shipping and promo questions, walk you through subscription changes and returns — all instantly.

What if Romeo can’t solve my issue?

If Romeo can’t resolve your question, it will pass your message and all the details you’ve shared to our support team. Our team responds by email within 2 business days.

What information should I have ready?

To help our team resolve your issue as quickly as possible, have the following ready: your order number (it looks like #115636), the email address you used at checkout, and a photo of any damage or wrong items if applicable.

Does Rip Van offer phone or live chat support?

Rip Van does not offer phone support or live chat with a human agent. All human support is handled by email. When Romeo hands off your conversation, our team will email you a reply — you won’t be connected to a live chat. This allows our team to give each case the focused attention it deserves.