Returns, Refunds & Our Satisfaction Guarantee

What is Rip Van’s return and refund policy?

At Rip Van, we stand behind every product we make with a 100% satisfaction guarantee. If you’re not completely satisfied, we’ll make it right with a refund or replacement — your choice.

My order arrived damaged

If your Rip Van order arrived damaged, contact us with your order number, the email on the order, and a photo of the damaged item and packaging. We require photos for all damage claims — this helps our team process it quickly and supports the carrier investigation. You can attach photos directly in the Romeo chat widget on ripvan.com.

Once we have the details, we’ll process a refund or replacement (your choice). Rip Van covers all shipping costs for damage claims. Our operations team handles the carrier claim on our side.

I received the wrong item

If you received the wrong Rip Van product, contact us with your order number, the email on the order, and a photo of the item you received. We’ll send you a refund or replacement of the correct item (your choice). Rip Van covers all shipping costs for wrong-item claims.

I’m not happy with the product (satisfaction return)

Our 100% satisfaction guarantee covers both opened and unopened products.

Unopened product: Contact us with your order number and whether you’d like a refund or replacement. Return shipping for satisfaction returns is covered by the customer.

Opened product: Even for opened products, our satisfaction guarantee has you covered. Contact us with your order number and a quick note on what you didn’t love. Our team will follow up with a refund or replacement.

Who pays for return shipping?

For damaged or wrong-item claims, Rip Van covers all shipping costs. For satisfaction returns (you simply changed your mind or didn’t love the product), return shipping is covered by the customer.